When you look into a kaleidoscope it reflects a unique mosaic pattern, but with a small shift the pattern changes entirely and you experience something just as picturesque as before but the vision is totally new.
We got the same feeling during our field trip, as our perspective on Service Quality Management shifted and allowed us to extend our knowledge with practical implications.
On 7th of November with the assistance of our teacher Gyöngyi Hajmásy, we got the opportunity to take a trip to Sárvár and visit Spirit Hotel Thermal Spa.
As we were given a guided tour we learnt that the hotel lies on the shores to the seven lakes of Sárvár and one of the unique five- star spa hotels in Europe, that offers 271 boutique style furnished hotel rooms fit to the demands of international five star guests. Its spa and relaxation area offers more than 10.000 m² with 22 pools and a large variety of health, beauty and medical services.
By entering the main hall you instantly get the ’wow effect’ and you can easily get lost in the details, their goal is perfection.
After they showed us around we had a short discussion with the hotel manager about quality management. As a conclusion she told us that they put a great emphasis on human resource development, thus the Spirit Hotel isn’t simply luxury-category hotel because of its 5 stars. Its luxury is manifested in the way they serve their guests, guaranteed by the enthusiastic and devoted work of the entire hotel staff. We could have been part of it for a day and I would like to mention how warmly we were welcomed there.
Finally we are grateful that we had the opportunity to go to the Spirit Hotel Thermal Spa and got a deeper insight of hotel’s operation.
Szabina Tóth, Vivien Szekér, Krisztina Pócsa
(Tourism Management MA, 1st Semester)
A program a Pannon Egyetem Gazdaságtudományi Kara által elnyert az Emberi Erőforrás Támogatáskezelő által támogatott “A hazai Tudományos Diákköri műhelyek és rendezvényeik” című projekthez (NTP-HHTDK-18-0020) kapcsolódóan valósul meg.