In connection with the subject of Service Quality Management on 27th September we visited Manor House Inn with my classmates on tourism management course with the leading of our teacher, Gyöngyi Hajmásy.
We were glad of this possibility and we would like to thank the owner of the accommodation for having greeted us kindly. Csopak is one of the most beautiful villages around Lake Balaton where the Villa is situated. This kind of accommodation that they offer to the tourists seemed to me as a „paradise” for those who would like to relax and just to feel the tranquility and the quietness of the place. When we entered the house the owner immediately welcomed us and the friendly atmosphere provided a homey feeling.
In the lobby of the main building we settled down comfortably in sofas and armchairs with a cup of coffee or tea in our hands and the proprietor presented the story of their enterprise and the whole operation of the House. Then they showed us around the accommodation and we visited the three guesthouses and every type of rooms as well. The garden offers several possibilities for outdoor activities and we can find a playground and other games for the children. For adults they built an outdoor wine bar where the guests can relax in deckchairs and taste different kinds of wine produced by the region’s best vineyards.
It was a pleasure to experience the operation of a tourism service in real life and we could develop and extend our theoretical knowledge with the practical implications. Furthermore it was very positive that the owner answered our questions and welcomed our comments and recommendations kindly.
Written by: Vivien Kovács, Tourism Management (MA)